Category: Inventory and Order Management
10 Surprising Ways InOrder is Like Super Heroes
Super heroes always stand above the crowd and are favorites because they can do amazing things. Here are just a few of the many ways InOrder reminds us of these super heroes.
- Batman – Both are always available to save the day when a crisis arises.
- Captain America – Both have the determination and ability to improve. InOrder is always improving and adding surprising new tricks; just check out our blogs for some of our newest features. Our customers also get our monthly InOvation for a more thorough overview of new features.
- Green Hornet – Both have a sidekick who helps them along to solve the problems of the day. InOrder’s sidekick is Crystal Reports.
- The Hulk – Both have incredible strength and can handle unexpected workloads.
- Iron Man – Both are smart, and can conquer just about any order, warehouse, or customer challenge.
- Superman – Both are sighted in many places. InOrder can be seen operating in many places from Maine to Hawaii, from New York to Chicago to LA, all along the east coast and as far Northwest as Portland, Oregon. InOrder has even been seen operating in several European countries as well.
- Teenage Mutant Ninja Turtles – All are willing to go the extra mile to help you.
- Wolverine – Both have a complex history that resulted in success and made them what they are today, with experience and wisdom that others don’t have.
- Wonder Woman – Both have amazing versatility and can adapt quickly to do what is needed.
What other super heroes can you compare with InOrder?
Click here for more ways InOrder can help with your Enterprise Management.
Protect Your Customers With Fraud Scoring Protection
To decrease fraudulent orders from being processed, orders placed with InOrder’s Enterprise Management Software may be assessed as they are received based on a variety of criteria known to indicate fraudulent purchases.
How it Works
Fraud point values are defined and assigned to criteria to compute a fraud score for each order source. Fraud scoring criteria may include whether or not an item is considered risky, and may be weighted to establish how risky an item is relative to other items.
As criteria are met, point values are added and saved on the order. If the overall score exceeds the defined threshold values, the order is placed on hold for review and/or manager approval.
Fraud scores may be computed in real-time as each line item is added to an order, or once for all items when the order has ended.
The [Order Lookup], [Order Entry], and [Customer Service] windows show the order’s saved fraud score.
InOrder Fraud Scoring Protection
A new report, Frequent Returns and Replacements, lists customers who exceed a number of returns / replacements within a date range, along with their returns and replacements. Also included are order level messages, and the customer’s lifetime sales and returns.
What’s in a Well-Designed Enterprise Resource Planning (ERP) System?
When you’re looking for a well-designed ERP system to support your business, here are a few things to keep in mind. 
A well-designed ERP system integrates your information across your organization. This is accomplished using a single database that automates the flow of information within the system. A well-designed ERP system incorporates many aspects of business – from CRM for providing quality service and optimizing selling opportunities – to real-time inventory and warehouse management to keep all of your organization’s information accurate at all times – to reports that provide you with the information you need to plan ahead and move ahead.
A good ERP system is modular, which allows you to start with only the components you need, and add features and functionality as you grow. It is flexible and can be customized to accommodate the changing needs of your business to keep up with your industry. Each component is tightly integrated so an update in one area communicates the information to other areas, promoting efficiency and accuracy to result in higher returns on your investment.
When shopping for your ERP system, be sure you have control over your use of the software by customizing your business rules. This allows you to control important core behaviors within the system without costly modifications and programming.
Specific features to look for when considering an ERP system are determined by your business requirements. You already know the importance of CRM, inventory management, warehouse management, and order management. You may also want to consider eCommerce for selling online and opportunities to attract new customers. If you accept credit card payments, you’ll also need to be sure your ERP system is PA-DSS-Validated to meet your PCI-DSS requirements.
Consider using your ERP system to communicate with your customers. Let them know about new products and promotions. Abandoned Cart Email messages are proven to be effective in increasing sales, as well. You can also drive traffic to your website with newsletters, reminders, and other targeted marketing efforts via Email.
In addition to all the capabilities of a well-designed ERP system, look for a good ERP vendor who is responsive to you, with implementation assistance to make the transition as smooth as possible. Be sure it provides training and technical support to make sure the system is in the hands of qualified users, as well as continuous improvement and on-going communication to be sure you are always aware of the most current technology.
Increase Sales While Generating Regular Income with Installment Billing in Your ERP System
The Installment Billing function in the InOrder ERP system can be used for large purchases for which customers can make multiple payments, as well as subscriptions, kits, or any other item you sell. You can make your products available immediately to your customers while accepting payments over time. Linking an installment plan to a promotion allows your customers to take advantage of special purchasing opportunities. InOrder Installment Billing is the perfect tool for providing your customers with a personalized and professional shopping experience.
InOrder provides an accurate and efficient payment schedule for each order using a billing plan. Simply add the payment – InOrder does the rest. InOrder Installment Billing Plans work with Customer Service orders, Order Entry orders, and with orders entered on your web store. Your customers can buy when they’re ready to buy.
Setup is quick and straightforward. Installment plans are defined to identify the installment plan, determine the minimum amounts, dates, payment schedule, order classes, and promotions. Associating installment plans with order classes provides templates for each of your order types. They provide default settings for shipping, handling, promotions, territories, pricing, payments, messages, etc. This gives you control and consistency, while still being flexible with the ability to verify or override specific information.
Totals for orders with installment plan payments continue to reflect the original order total. Because the order itself can be modified and re-totaled indefinitely, the actual billing events (including manually edited installment billing events) and amounts (with optional payment amounts) are re-computed each time the order is re-totaled.
Future installment payments are shown in the A/R Lookup window. For each customer with an installment plan, you can see how much is due, and when it is expected.
For more information about using installment plans with InOrder, please contact us or click here to request a demo.
Tell Your Customers What to Expect to Help Them Make a Good Buying Decision and Remain a Loyal Customer
If items are back-ordered, tell your customers when to expect them. Why is this so important? So your customers can determine whether or not they really want to place an order even if they know it will be delayed. If you think this sounds a little counter-productive, continue reading.
Consider this: A shopper places an order in early December for a Christmas gift. When the order is delivered; however, one item is not included. The item may have been back-ordered or substituted. What do you think the customer will do? Return the order and keep shopping? If the missing item was substituted, will the customer give the substituted item as the (possibly unwanted) gift? Will the customer continue shopping (elsewhere) for the rest of the gift? How do you think that customer will feel about that type of treatment? Will that customer be able to trust that merchant for an important order again? Under those circumstances, I know what I would do because a similar situation happened to me. I would have preferred to not place the order at all because I still had to shop for what I already ordered (and was led to believe I would receive), with precious time lost in the process.
A good ERP system can prevent this type of disappointment by letting your customers know what to expect when they order from you. And with that comes the knowledge that they can trust you when they have important orders to place. Your customers will appreciate the extra communication and you will earn more loyal customers.
Reserving Inventory Keeps More Customers Happy
What happens when a wholesale customer unexpectedly orders the last of your inventory for a particular product? How long do your retail customers have to wait for the backorder? And how many customers will you lose because they don’t want to wait?
With a good ERP system, you can prevent this from causing you to lose revenue from non-wholesale orders. Simply reserve a specific quantity of each item for your retail customers. When an order is placed by a wholesale customer, that reserved quantity isn’t even made available.
Using InOrder, setup consists of identifying customer types that are allowed to purchase from reserved stock, and setting the reserved quantity on the inventory item. Here’s how:
Identifying Customer Types
For each customer type allowed to purchase from the reserved inventory, check the “Allow Use of Reserved Stock” checkbox in the [Customer Types] window. Customer types ‘IN’ and ‘RT’ are automatically allowed to purchase reserved stock.
Reserving Inventory
The Physical tab of [Inventory] has a field labeled “Reserve” for each dimension and location of the item. Use this field to identify the amount of stock to reserve. This stock will be available for purchase to only the customer types identified with the Allow Use of Reserve Stock checkbox on the [Customer Types] window.
Reserved stock may be viewed on the [Inventory Lookup] and [Inventory Lookup 2] windows.
When you offer the same items to multiple customer types and have large orders to fill, reserving stock is a great way to help keep more customers happy.
Morse Data’s List of Integrated Shipping Solutions Includes Endicia’s Certified U.S. Postal Service Solutions
Morse Data Corporation is an integrated partner of Endicia. By integrating Endicia with InOrder, Morse Data clients now have access to Endicia’s certified U.S. Postal Service solutions. Whether you are a high-volume warehouse shipper, operating an e-commerce site from a garage, or simply trying to get invoices out before the day is over, Endicia can help save time, reduce costs, and increase productivity.
Endicia is the leading provider of e-commerce shipping technologies and services. Endicia delivers value by creating breakthrough shipping solutions that help global businesses, small and large, run their operations more smoothly and function more successfully. Endicia also offers seamless access to USPS® shipping services through integrations with more than 200 e-commerce partner applications. A trusted partner of the U.S. Postal Service® since 1987, Endicia has printed more than $10B in postage.
InOrder customers can use this link to sign up for a free trial.
USA Fulfillment Selects InOrder
USA Fulfillment is updating its legacy system with InOrder ERP software to support its order management and warehouse management activities.
The selection process, which took over a year, included interviews and demos of 8 ERP systems. InOrder was selected for its superior order management, warehouse management, RF, lot control, and replenishment capabilities. In addition, InOrder meets USA Fulfillment’s requirements for PA-DSS (Payment Application Data Security Standard) compliant software.
With the InOrder ERP eCommerce Order and Inventory Management software, USA Fulfillment will have real-time access to availability of stock and ship dates, and call center reps will have access to the same real-time inventory information.
In business since 1983, and based in Chestertown, MD, USA Fulfillment provides eCommerce services, warehousing, shipping, order filling, and 24/7 call center for eCommerce businesses. For more information, visit http://www.usafill.com.
InOrder’s RF Communication System Supports any Internet-Capable Device
The InOrder RF communication system efficiently handles inventory through real-time inventory tasks, improving productivity and control for major warehouse functions. And we’ve just made it more impressive.
If you are at a client’s office and he or she needs to know how much stock you have on hand of a particular item, how long will it take you to 1) call your office, 2) wait to be connected to the person who can look up the information (assuming that person is available when you call), and 3) wait for the information? Wouldn’t it be much more professional (and impressive) if you could simply check quantity and reserve inventory from your phone or tablet?
You can with InOrder’s RF Module. The InOrder RF communication system provides productivity and control for major warehouse functions using any internet-capable device, including your mobile phone or tablet.
InOrder recognizes barcode scanning or keypad entry, using a touch screen, shortcut keys, and any combination of these methods to communicate with your RF devices.
The advantage of using InOrder RF gives you more choices in hardware, flexibility, and freedom to keep up with the latest technology. You can leave the boundaries of the warehouse without compromising the efficiency of the traditional RF process.