Reserving Inventory Keeps More Customers Happy

What happens when a wholesale customer unexpectedly orders the last of your inventory for a particular product? How long do your retail customers have to wait for the backorder? And how many customers will you lose because they don’t want to wait?

With a good ERP system, you can prevent this from causing you to lose revenue from non-wholesale orders. Simply reserve a specific quantity of each item for your retail customers. When an order is placed by a wholesale customer, that reserved quantity isn’t even made available.

Using InOrder, setup consists of identifying customer types that are allowed to purchase from reserved stock, and setting the reserved quantity on the inventory item. Here’s how:

Identifying Customer Types

For each customer type allowed to purchase from the reserved inventory, check the “Allow Use of Reserved Stock” checkbox in the [Customer Types] window. Customer types ‘IN’ and ‘RT’ are automatically allowed to purchase reserved stock.

Reserving Inventory

The Physical tab of [Inventory] has a field labeled “Reserve” for each dimension and location of the item. Use this field to identify the amount of stock to reserve. This stock will be available for purchase to only the customer types identified with the Allow Use of Reserve Stock checkbox on the [Customer Types] window.

Reserved stock may be viewed on the [Inventory Lookup] and [Inventory Lookup 2] windows.

When you offer the same items to multiple customer types and have large orders to fill, reserving stock is a great way to help keep more customers happy.

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