Category: Morse Data News and Events
What would you do if you had a payment glitch or a security breach? What if that glitch happened during a busy shopping season? Would your employees know what to do? If you have a response plan, good for you! Be sure to practice it. Having an incident response plan is essential to detecting and deterring threats. If you don’t have a response plan or backup plan, use this chart to begin thinking planning one.Keep up with your PCI DSS requirements, have a security process and an incident response plan, and train your employees on them.
It can be complicated for any business to keep up with all the cyberattacks and payment fraud going on around us. It’s particularly tough for small merchants that are vulnerable to attacks. The PCI Small Merchant Task Force, launched in 2015, helps by providing educational materials to small merchants to address these threats. The PCI Small Merchant Taskforce has recently updated their “PCI Data Security Essential Resources for Small Merchants.” These resources include information to help protect customer payment data that can be downloaded, videos, easy to understand infographics, and recommended training. It also includes answers to frequently asked questions and access to additional resources, such as the PCI DSS 3.2 Quick Reference Guide and the PCI Blog.
In addition, another important resource for small merchants has recently been launched – an online tool to help evaluate how they address critical security risks. This tool helps small merchants see where they stand regarding safe payments.
PCI Security Standards are intended to increase payment data security, but they can be intimidating for a small merchant with limited resources. These resources can be helpful. Complete details are provided in the PCI SSC press release.
Make it personal and fun – This article discusses using personalization and gamification to stand out from your competitors.
This article from F. Curtis Barry & Company provides considerations for adding space to your DC.
What can you do to protect yourself from malware and phone scams? Check out these details from SANS.org.
FedEx Corp. recently published changes to its Additional Handling Surcharges and Fuel Surcharge Tables. Click here for details.
Shoppers like loyalty programs. They help generate income for your business, show appreciation for your customers, encourage them to return, and improve customer engagement. Read this article for details on their benefits.
It’s important to recognize your employees as a valuable team. Of course every company wants to be successful and have a “winning team.” But what exactly are the components of a winning team?
Once you make your selection, think about implementation. For help with this, download our white paper Ten Tips for a Successful ERP Implementation.
If your business is concerned about PCI-DSS Compliance, read this article from the PCI Security Council, discussing the future of PCI-DSS.
If you sell products online that may be subject to California’s amendments to Prop 65 safety warnings, read this article, by F. Curtiss Barry & Company, with information on the amendments.
E-commerce sales tax – what’s next? Avalara provides details about the supreme court’s recent decision about sales taxes for online purchases, including reasons for the decision and what to possibly expect in the future.
This article examines how eCommerce is changing logistics.
Your products, your services, your location, your tools, and of course, your employees. All of these help your business succeed. If they’re not working together efficiently, it will impact your customer satisfaction and your bottom line. Here are five ways your ERP system can help.
If your ERP system doesn’t provide these functions to
improve your warehouse efficiency (and more),
contact us for a demo of InOrder.
Have you ever read the stories about implementations gone wrong, or how a company upgraded an existing system without A) checking with anyone beforehand or B) telling everyone afterward?
One example is that an upgrade is completed without informing everyone in the office until the next morning, when something isn’t working properly. Another example would be someone from a Marketing Department advertising that they’re running a promotion for a product, but perhaps the promotion wasn’t added to the ERP system, resulting in an emergency fire to put out. With clear communication, marketing would send messages to to the appropriate personnel to help prevent unplanned work and avoid unhappy customers.
Communication can even help you avoid security problems, such as these. One process that might help is to appoint a team that reviews and approves any changes before they are made. This team discusses the change, its implications, and any other aspects of the business to prepare for or delay it. Another helpful tool is IT monitoring software, which alerts critical personnel, whether internal staff or an external IT service, when there is a concern.
When planning a significant system change, it’s also important that you work hand-in-hand with your vendor’s Implementation Team (if applicable) to keep those lines of communication open to help ensure success. Our white paper, 10 Steps to a Successful Implementation, has great advice for clearly communicating change to everyone involved, as well as everyone who will be affected by the change. This advice can easily be tailored to large projects or small.
Remember to notify everyone of the change, and provide training and technical support as appropriate. This will help make sure the system is in the hands of qualified users.
Change doesn’t have to be painful, especially when it’s needed to help improve your system. Keeping sight of priorities, staying organized, and clear communication are key elements for successfully growing your business. We’d enjoy hearing any additional suggestions that you’ve found to be successful. Please leave your comments below.
Make sure your eCommerce store is designed so it is easy for shoppers to use, find what they want, and checkout quickly. Here are 8 features that will help you and your shoppers.
• Image/product carousel – images are important to customers, and carousels are great ways to display them. Use them to show wish list items, cross sell items, sale items, related items, accessories, and even generate items that rank as best sellers. Instead of just one, you can even use multiple product carousels to display items in groups. Your groups may include items related to customers’ previous purchases, loyalty awards, special searches, and more.
• Searching & Filtering – When shoppers search for something specific, it means they know what they want, and they don’t want to work too hard to find it. One way to help is to use Facet filtering, which is a powerful capability that helps customers fine tune their search results. It enables shoppers to make additional selections within search results based on their individual interests, eliminating the need to sift through many search results. Setup is minimal, and shoppers expect it. These features provide shoppers with faster and more accurate search results, adding to our commitment to help our customers improve the shopping experience they deliver, while lowering costs and increasing sales.
• Fraud scoring – To decrease fraudulent orders from being processed, use your ERP system to assess them as they are received based on a variety of criteria known to indicate fraudulent purchases.
• Feedback / Reviews – Reviews can increase sales by steering and bolstering confidence as shoppers are considering their purchases. With the right ERP system, you can even create your own form of social media, providing online forums or Q&A sections that allow customers to contribute.
• Videos – These useful shopping tools can show shoppers how to use a product, it’s purpose, and why they want it.
• Wish list – This is a basic feature that stores provide to allow customers buy when they’re ready, and makes ordering and re-ordering easy. It allows customers to build a list of products they would like to purchase in the future. With a great ERP system, you can allow customers to convert their wish lists into active shopping carts, and move items between shopping carts and wish lists. You can even display wish lists on a carousel on your home page.
Mobile Friendly – Make sure your site is compatible with all devices. Using Google’s recommended Responsive Design Plan, your mobile store will automatically adjust to the sizes of all devices customers are using to provide optimal presentation. The design has the added bonus of a single cart, so multiple web sites are no long required. Good for your customers, good for you!
• Easy Checkout – If the checkout process requires customers to create an account, or if there are unexpected fees or high shipping amounts, shoppers might not complete the checkout process. Keep the checkout process simple and quick. Reveal all fees up front and show your shoppers the checkout flow to let them know what to expect. Keep it efficient with as few steps as possible. Giving customers an up-front shipping estimate, or the option to bypass registration (when appropriate) can eliminate some of the breakdown at checkout.
Contact us for a free demo to see how InOrder can help you increase your sales.
It’s been a quiet couple of weeks – I haven’t heard anything in the news about security breaches. But that doesn’t mean it’s OK to let your guard down! According to the PCI Security Standards Council, 81% of hacking related breaches used stolen or weak passwords. So what does this mean for you? It means that now is a good time to think about updating passwords and making sure you and your employees are all following best practices for them. This includes changing them regularly, never sharing them, and making them hard to hack and steal.
Here is a simple list of Do’s and Don’ts when it comes to passwords.
- Change your passwords often – at least every 90 days.
- Use strong/complex passwords, with a minimum length of at least seven characters, using both numeric and alphabetic characters.
- Use a different password for each account.
- Use two-step authentication to sign in to your accounts. Using this method, a code is sent to your phone. Then you enter the code before you can sign in – even with the correct password.
- Use a password manager or vault that encrypts your passwords. This helps you to easily keep track of many passwords, while keeping them safe from intruders.
- Don’t use the same password for multiple accounts.
- Don’t share your password.
- Don’t use group, shared, or generic accounts and passwords.
- Don’t use default passwords from vendors. This may include
- Don’t use a password that is the same as any of the last four passwords you have used.
One more thing – Stop and look before you enter that PIN or password, whether it’s on your phone or at the register, and don’t enter your credit card where someone else can see your screen. If you do, you’re not being paranoid – you’re protecting yourself.