Protect Your Customers With Fraud Scoring Protection

• May 20th, 2014
• By Cheryl Reinertsen

To decrease fraudulent orders from being processed, orders placed with InOrder’s Enterprise Management Software may be assessed as they are received based on a variety of criteria known to indicate fraudulent purchases.

How it Works

Fraud point values are defined and assigned to criteria to compute a fraud score for each order source. Fraud scoring criteria may include whether or not an item is considered risky, and may be weighted to establish how risky an item is relative to other items.

As criteria are met, point values are added and saved on the order. If the overall score exceeds the defined threshold values, the order is placed on hold for review and/or manager approval.

Fraud scores may be computed in real-time as each line item is added to an order, or once for all items when the order has ended.

The [Order Lookup], [Order Entry], and [Customer Service] windows show the order’s saved fraud score.

A new report, Frequent Returns and Replacements, lists customers who exceed a number of returns / replacements within a date range, along with their returns and replacements. Also included are order level messages, and the customer’s lifetime sales and returns.