Use Order Fill Rate to Measure Customer Service

The F. Curtis Barry & Company, a consulting company that provides solutions for multichannel operations and fulfillment, recommends that multichannel companies use Initial Order Fill Rate (IOFR) to measure customer service and inventory availability by order.

We agree. Both of these metrics are provided on InOrder’s Order Statistics Report. This data shows where you stand in regards to providing what customers expect – that inventory is available when ordered, and orders are shipped in a timely manner.

Initial fill rates are shown for orders within a range of weeks that you specify, along with the average number of hours it takes to fill those orders.

InOrder Weekly Order Statistics to Measure Customer ServiceFor the complete article by F. Curtis Barry & Company, click here.

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