Refunding a Gift Card
Do you know you can refund a gift card to a specific customer? The customer receiving the credit may or may not be the same customer who originally bought the gift card. This means that you can be more flexible about gift card sales, and your customers can be more confident that their money is well spent with your company.
This function also enables lost gift cards to be re-issued by refunding to a customer’s account, and then using that credit to purchase a new gift card for the same balance.
The refund may be issued once all transactions for the gift card are posted. The refund is put into A/R, where the accounting department may produce a refund check through the A/R refund process. This separation of functions allows a secure process to be established.