My Favorite Feature — Customer Service Module
As an Enterprise Management System, InOrder has many valuable features. One of my favorites is the Customer Service module because it has everything Customer Service Representatives need to do their jobs – all in one place. Whether it’s entering orders and quoting prices, calling customers and keeping track of those calls, checking loyalty points, active subscriptions, and contact history for a customer, or sending a letter, Email, or even a Fax, all these things – and more – can be completed from InOrder’s Customer Service.
All the CSR has to do is enter the information on its tab. Want to know the customer’s birthday? Check a custom tab. Need to jog your memory about yesterday’s conversation? Check the History tab. Shipping, taxes, payments, it’s all here, right at your fingertips.
And while CSRs are taking care of customers, InOrder is busy supporting sales and marketing efforts, like recommending items for cross-selling and up-selling, associating orders with promotions or mailing lists, and tracking order origins.
You wouldn’t expect such a powerful tool would be so easy to use, but it is. What’s your favorite feature? How does it help you do your job?