InOrder’s Web Cart Now Supports Multiple Cross-Sell / Up-sell Capabilities

It’s been a very busy spring with multiple features to InOrder’s Web cart coming live each month. Many of these have been developed to help you improve your customers’ online shopping experiences — and ultimately improve sales. One feature we’re super excited about is the support for multiple cross-selling item types.

When customers purchase items through your online store, catalog or other channel, you can now offer additional options. (CSRs can offer related items via phone.) While this is a standard option on most retail sites these days, we’ve taken this functionality to a whole new level.

Instead of being limited to the standard single list capability, you can now provide multiple lists of products related to a specific SKU – even if these products reside on other areas of your website.

Related items may be displayed in groups on the home page and the Web cart. The main body of the home page displays those groups in rotating carousels. These groups may include items related to customers’ previous purchases, wish lists, loyalty awards, special searches, web specials, etc., and other groups defined by cross-selling types. Below is a screen shot showing a home page with groups of related items on carousels:

In the next screenshot, you can see the item details with Related Items.

You can now offer customers additional items at the point of purchase, as seen in the next screenshot:

For use through Customer Service, the new cross-sell type description is displayed on the following InOrder windows:

Order Entry cross-sell / upsell popup:

A setting is available to determine whether or not items sold together as components of a kit are generated as cross-sells. When this setting is used, items that are sold together in a kit will also get generated.

Current Cross-Sells shows the new Cross-Sell Type:

Have you used this new functionality yet? If so, let us know about it. We’d love your feedback. Stay tuned for additional new features!

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