Increase Sales by Soliciting Customer Feedback

It is important to know what your customers think of your products because then you know how you can improve your offerings, and where you should consider raising or lowering prices. Additionally, reviews can increase sales by steering and bolstering confidence as new shoppers are considering a making a purchase.

InOrder lets you review the reviews, edit them when necessary while saving the original, but most importantly, it gives you a chance to discuss and resolve problems with customers who might not otherwise come back next time due to a misunderstanding or a solvable problem. It also lets your reps see a customer’s past reviews and thank the customer, or use their feedback to help make new recommendations.

Regardless of these conveniences, it is vital to keep customers engaged after a sale because then they are more likely to remember your website the next time they are ready to make their next purchase. A perfect way to seal this deal with busy customers is to send an email that offers a small compensation, such as a $5 coupon for customers who submit their first follow-up review to your site. The coupon code can simply be a key code linked to a promotion that allows one-time customer use.  InOrder will only allow a discount up to the amount of the purchase.

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