How Your Customer Service Reps Can Help Grow Your Business with InOrder ERP
Does your ERP system provide your customer service reps with the tools they need to give your customers first-rate service and improve your bottom line? Can your reps do this:
- Call customers; enter orders, returns, and quote prices.
- Check loyalty points, subscriptions, order history, and more.
- See what your shoppers looked at. View customers’ website visits, Email that was sent to them, product reviews and other feedback.
- Compose and send a fax, mail, or Email using one of the Microsoft .dot templates to provide a more personalized service experience.
- Offer multiple up, down, circular, diagonal, and cross-selling opportunities over the phone.
InOrder provides your customer service reps with the information they need to engage with all your customers. Loyalty points, which show your appreciation, are available at a glance in Customer Service during order entry. Want to know the customer’s birthday? Check a custom tab. Need to jog your memory about yesterday’s conversation? Check the Timeline. Shipping, taxes, payments, it’s all here, right at your fingertips.