Give Shoppers What they Expect with Customer Feedback
When you shop, do you want to know what you’re buying before you buy it? Do you want to know if you’ll like a product, how it works, and what others think about it? What about the company selling it? Empowering your customers to share their opinions on your website helps them to feel more confident about buying, and it gives you valuable insight on your customers and your products.
You can interact with your customers with ratings, reviews, and other types of Q & A that you define. InOrder’s web cart adds a social aspect to your website that can keep your customers involved in the shopping experience.
The InOrder Web Customer Feedback Module works with the InOrder Email Communications Enhancement to follow-up on orders and thank your customers for their purchases. Invite customers to participate by rating and reviewing their purchases. You can also ask for separate feedback for specific SKUs, packaging, drop-ship products, etc.
Customer feedback also adds content to websites. When shoppers search for reviews and find your site in their search results, your website has a better chance of being seen. Shouldn’t your website be the one they go to for trusted information – and final purchase – when making informed decisions?
For more information about InOrder’s Web Customer Feedback Module, contact Morse Data Corporation.