Fulfillment Strategies International Maintains 99.9% Accuracy with InOrder
We love customer success stories — and we especially love this one from Fulfillment Strategies International. The Georgia-based fulfillment company can see orders spike up to as many as 4,000 units per day. This can be quite challenging as the company works very hard to maintain its 99.9% packing and shipping accuracy rate.
Oh, and did we mention they have 100+ clients and 25,000 SKUs? Our heads swim just thinking about it.
They keep track of each client — and each and every SKU — with InOrder. The company realized they had outgrown their original file-based system, and after looking at a number of ERP systems, including OrderMotion and ProMail, chose InOrder — for three reasons:
One, the solution had to be SQL-based.
Two, the system had to be expandable, meaning the ERP vendor had to be willing to make enhancements.
And three, the system had to work the way FSI did business – including the ability to provide FSI’s clients real-time, Web-based reporting.
“Since our initial purchase, Morse Data has developed custom project plans that have effectively tailored InOrder to our business,” says FSI’s Vice President and General Manager Forrest Marbutt. “It’s also clear that Morse Data puts serious resources into continually updating the software, such as the recent upgrade to support PCI compliance – which is very important to us since our clients rely so heavily on e-commerce.”
FSI relies on InOrder’s barcoding technology to manage the over 25,000 SKUs in its warehouse. “We’re able to keep track of thousands of transactions and supply packing slips and other items with our clients’ branding,” says Marbutt. “Most important, we do all of this without having to log in and out to see each client’s account. We simply switch between accounts right inside of the software.”
FSI’s customer service team uses InOrder’s API to import orders from a number of FSI’s shopping carts, including those not directly powered by InOrder – which frees the team from the tedious task of importing new orders.
Forrest, thanks for sharing your story. If you’re looking for a fulfillment house — one that takes your business seriously enough to strive for 99.9% accuracy — then be sure to check out Fulfillment Solutions International.
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