Customer Service – Helping Your Customers Helps Grow Your Business
Customers appreciate when customer service reps are helpful and make sure they don’t miss anything. It saves customers time, frustration, and shipping costs.
One way to help your customers get everything they need is to provide helpful followup after a kit is ordered. When a customer needs a refill or a replacement part for a kit that was ordered a year ago, the Customer Service Rep needs only the original kit number to see all the components available with the kit.
This window is also valuable for presenting a collection of items that may be only indirectly related so not sold as a conventional “kit.” For example, S’mores ingredients may include chocolate, crackers, and marshmallows. However, if a customer is buying these ingredients for a camping trip or a backyard pit fire, additional suggestions (such as firewood, roasting spikes, fire starting chips, and a CD with campfire music) may be very much appreciated. While you’re at it, you can even offer a variety of chocolate and marshmallows or sizes of firewood bundles to select, as shown in the next example.