5 Mistakes to Avoid When Shopping for an ERP System
Researching ERP software can be a daunting task. After all, you’re looking for a system to help run your business. It will impact your customer service, how you manage your warehouse, your bottom line, and even your customers. Here are 5 mistakes to avoid when shopping for your ERP system.
Not knowing what you need – It’s important to know if the new system will improve your bottom line, how it can help increase and maintain customer satisfaction, if it can help attract new business, how you can use it to make your processes and personnel more efficient, and what resources it provides for future growth. Be sure you know how the new system will benefit your business.
Not knowing how you will use it – Some people know their business needs a new system, but they might not know exactly what they need to do with a new system. If they don’t know their processes, what they need to help complete them, and any other features they’d like, they’ll likely end up disappointed and wasting time that could otherwise be used by making improvements. At worst, they’ll end up with a system that’s not appropriate for their business.
Not preparing for demos – Initially, a demo might be scheduled to highlight the software without knowing any specific requirements. When real-life problems aren’t discussed, how would you (or prospective vendors) know what is needed for improvement? Not being prepared with problems you need solved and requesting vendors to demonstrate solutions means you cheat yourself out of criteria when it’s time to evaluate vendors.
Not evaluating the vendors – Selecting a vendor is as important as selecting an ERP system. Don’t be so focused on the system that you forget to check out the vendors. If the vendor’s technical support and responsiveness isn’t also considered, you might be on your own. Be sure they are experts, professional, and available when they’re needed.
Unrealistic expectations – Some ERP shoppers don’t know what’s involved in selecting and implementing and ERP system. They’re asking it to do a lot, and it takes much commitment from everyone involved – including the vendor, the system, and the buyer. Not only during implementation, but for the life of the system.