CSM Software for Enterprise Management

InOrder's end-to-end ERP solution for enterprise management includes a pre-built, comprehensive software application for customer relationship management (CRM), including tools for order entry, demographic collection, authorizations, repeat orders, order history, correspondence, and order tracking. InOrder is a perfect match for any call center, whether you have 1 or 1,000 CSRs.

Empower your sales agents with InOrder Outbound CRM! Manage contacts with follow-up scheduling; call capture; unlimited notes; manage multiple call lists; sort by follow-date, priority flag and time zone.

Inbound Contact Management Module

The Customer Service program gives you viewing and updating capabilities for all aspects of a customer or prospect's data. It lets you enter orders and credits. It lets you make a record of each call, whether or not anything was purchased or returned. It also shows you a complete chronological history of all notes, contacts, orders, credits, correspondence, payments and returns. RFM and lifetime value information are also available.

Outbound Contact Management Module

The Contact Management (outbound) adds many useful extensions to the base InOrder system. It provides each Customer Service Rep with a tickler list of prospects and customers to call. These lists may be generated manually by the Rep or automatically using a selection from the house prospect list.

Call Center Software

If some of your employees spend their entire day on the phone taking orders and answering customers' questions, then the Call Center Program may be the perfect, cost-effective tool for them. This program lets them look up inventory, check on orders, enter orders, enter credits, update addresses and demographics, correspond with customers and many other customer service-related tasks.

Phone System Interface - Module Enhancement

Empower your InOrder CRM software with real-time connectivity to your phone system for customer record retrieval through caller ID prior to answering the call.