End-to-end ERP contact center software scalable to any size business
Provide quality service and optimize selling opportunities with InOrder’s call center CRM software. This fully integrated CRM system includes tools for order entry, demographic collection, return authorizations, repeat orders, order history, correspondence and order tracking. The perfect match for any fulfillment, Internet retailer or multi-channel merchant – whether you have 10 or 1,000 CSRs!
To learn more, request your complimentary demo – just fill out the form to the right.
A few of the benefits of using InOrder’s call center CRM software:
- Scalable – Easily accommodates additional CSRs for seasonal sales.
- Full integration – Works seamlessly with other InOrder modules including Inventory Management and eCommerce.
- Reduces inaccuracies – Give CSRs complete information flow by capturing and managing store, catalog, phone, and online orders in a single database.
Inbound Contact Management
View and update all aspects of a customer’s or prospect’s data. Enter orders and credits. Record when customers purchase or return items. Get a complete history of all notes, contacts, orders, credits, correspondence, payments and returns.
Outbound Contact Management
This module adds many useful extensions to the base InOrder system. It provides each CSR with a tickler list of prospects and customers to call. These lists may be generated manually by the Rep or automatically using a selection from the house prospect list.
Call Center
The perfect solution for people who spend their days talking to customers. Look up inventory, check orders, enter orders, enter credits, update addresses and demographics, correspond with customers and many other tasks.
Phone System Interface
With real-time phone system connectivity, you can retrieve customer records via caller ID – all before taking the call.