The InOrder Advantage: A Friendly Voice on the Phone

• February 22nd, 2013
• By Diane Loborec

At Morse Data, we offer something that is difficult to find these days. When you call Customer Service, you get an actual person to talk to for assistance for desktop, web and POS related questions.

Our clients have commented that they’re pleasantly surprised when greeted on the phone by Joanne Powell at our Orland Park, Illinois location. Joanne is our front line operator who makes sure that our client’s needs are taken care of on a timely basis. She’s the one who gathers the details necessary for further investigation and quickly gets back to people so that they get the proper attention they deserve.

In addition to phone inquiries, Joanne also monitors all support-related requests that come in through email during our normal business hours (8:30 – 5:00 CT Monday – Friday) — and yes, she responds to all of them promptly! She acknowledges all messages within two hours of receipt so you’re assured we have received your request and have taken action.

Thanks, Joanne, for being the “voice” of Morse Data — you make us look good. If you have any question about your InOrder software give us a call at 800-860-9515. Or, email your support question to support@morsedata.com.