Category: Morse Data News and Events
Your products, your services, your location, your tools, and of course, your employees. All of these help your business succeed. If they’re not working together efficiently, it will impact your customer satisfaction and your bottom line. Here are five ways your ERP system can help.
Schedule many functions to run automatically. When the system prepares and/or prints picking or putaway batches, generates mailing lists, outbound sales call lists, reorder lists, etc., you and your employees have time for other important tasks.
Use an RF communication system from top quality ERP software to efficiently handle inventory through real-time inventory tasks, improving productivity and control for major warehouse functions. After rolling out an RF system, a warehouse can significantly decrease paper processing and increase its inventory receipt processing from an average of 20 line items per hour to 55 line items per hour, per person.
Inventory Barcode Labels
Place labels with barcodes on your products to help quickly identify them and help prevent mistakes during picking, point of sale, and physical inventory. While labels are usually produced when inventory is received in a warehouse, putaway, or transferred to a POS location, they can also be produced any time after a SKU us defined. Labels can be printed by SKU, by receipt, or by purchase order before receiving the items.
Stock Drop Transfer
While you might expect an ERP system to backorder or cancel an out of stock item, it can also see stock available at a nearby location. Set up your ERP system so that, if that stock can be brought to the warehouse in time to fill the line item, it is allocated to the order.
Scannable Timesheet Entries
Entering timesheets is easy when you’re sitting at a desk. Simply open the timekeeping software and enter your time as you complete your tasks. But when personnel are moving around a warehouse all day, tracking time can get a little tricky. Every employee does not have his or her own computer station, and having employees log in and out of one station all day isn’t very efficient. Use your ERP system so warehouse personnel can simply scan their badges and the barcodes of the task they are working on from a daily report. The ERP system would track the time between each scan. Typically, a project manager or warehouse manager can also scan a task and then scan the badge of each person who will work on it. The project manager can also track who is still clocked in, and then press one button to end a shift completely.
If your ERP system doesn’t provide these functions to improve your warehouse efficiency (and more), contact us for a demo of InOrder.
With the Multi-Language capabilities of the InOrder ERP system, you can establish a list of Languages to be used when printing forms for Customers whose primary Language is other than English.
- Default language of a new customer is set based on the customer’s country.
- Customize your own Crystal Report forms, such as packing slips, invoices, and statements to display field labels and text messages that vary based on the preferred language of each target address.
InOrder supports currency symbols and allows you to control whether a currency is available for use on your web store. Also supported are interface codes used by the Paymentech Gateway when processing credit card transactions in a foreign currency.
Temporal Exchange Rates by Client
Currency exchange rates are used to show converted currency values on printed forms (invoices, credit memos, statements, etc) for customer presentation. This is normally used where prices and sales are stored in US dollars, but must be shown to the customer in their native currency equivalent.
- Exchange rates are defined with effective dates for each currency type your business uses.
- Orders and A/R link to the Exchange Rates data to show customer transactions in your base currency and the customer’s foreign currency.
- Morse Data can connect your preferred data source to feed the exchange rate tables.
Contact us for more information about increasing your customer base with InOrder’s Multi-Language capabilities.
This article discusses costly fraud chargebacks and the challenges of preventing them. It provides three techniques to reduce or eliminate credit card chargebacks.
What Economic Nexus Means for Your Remote Sales
Sales tax revenue is lagging and many states are creating nexus laws to further tax sales by out-of-state sellers lacking a physical presence in the state. Knowing how this will affect you is key to staying ahead in an audit! Check out this blog post by the tax experts at Avalara for more info!
Tax on Cookies?! According to this article, Massachusetts says that cookies placed on consumers’ browsers in Massachusetts = physical presence and wants to tax them.
This article provides advice on automating for your eCommerce business.
When you’ve finished reading, contact us for a demo to see how InOrder helps you accomplish each of these!
In its 2016 Pulse of the Online Shopper Study, UPS provides insights for eCommerce businesses as they plan their strategies for growth. This study explores online shoppers and how they have “Evolved.” Their shopping cycles are represented, showing a strong promise for future buying power. Included are discussions of new technologies they’re interested in, how and where they shop, and what retailers must provide to win them over or lose them.
Devices are explored, with smartphone shopping showing the most growth. As technology (and retailers) make it easier and faster to use smartphones for shopping, satisfaction with them increases, fueling faster growth opportunities for businesses that support them.
Search habits are also shown, revealing that shoppers prefer to begin searching on marketplaces. According to the study, 90% of independent online retailers sell through them, and shoppers prefer them for product/shipping pricing, quick delivery, product selection and availability, and more choices in one place. Also mentioned are shopping trends, along with “cross-channel purchasing,” (where shoppers research vs. where they shop), and how social media influences shopping.
Shoppers revealed that they want to help themselves, but they also want help (such as Q&A, FAQs, chat, etc.) to always be available when they need it. Unfortunately, it doesn’t sound like many retailers provided those services. Hopefully, many will respond to these requests.
As can be expected with online purchases, returns are higher. While many shoppers prefer to drop their returns off at carrier locations, many also prefer to take their returns to a physical store. This provides opportunities for retailers to make these experiences easy for shoppers, who might make additional purchases while making their returns.
UPS has also conducted its sixth annual study of online shoppers, which includes five volumes. This link provides a download to Volume 1, which includes information to request future volumes.
Shoppers want control and flexibility. They want helpful responsiveness when they need it. They want fast searches, large selections, quality products that are available, and quick, low-cost delivery. They want access, coupons, and notifications without intrusion.
Use this valuable information to help you make decisions for winning these “Evolved” customers. And, in doing so, grow your business.
Contact us for a demo of how InOrder can help you implement the features so many shoppers demand.
I find some retail mobile apps to be very helpful. I use my favorite app to find current sales and the latest coupons. When I travel, I use it to find the nearest store. Sometimes, I even get coupons that aren’t available on the store’s website, and it links me to the eCommerce store where I can browse, check reviews, or shop. Finally, there are more menu items that I haven’t even explored – I can use these if I want to, but they don’t interfere with what I use most.
There are many great retailers, but not all of them have apps. Even when they’re available, over half the shoppers questioned for the UPS 2016 Pulse of the Online Shopper Study preferred using a retailer’s website over a mobile app. Some of the reasons provided included the lack of a store experience and technology – either it was uncomfortable or too hard to use.
So what makes a mobile retail app useful?
- It’s helpful – Exchange the lack of a store experience for tips or ideas for using your products, but keep this feature simple to use and not overwhelming. Provide product reviews to help shoppers make decisions, and make your contact information easy to find so help is quickly available.
- It’s simple – Provide a menu that is easy to find but not in the way.
- It makes users feel special – Give your app users something extra, such as a coupon that is not on your website, or an extra coupon that is.
- It doesn’t intrude – Give app users control of how and when they want to hear from you through your app, such as notification settings.
- It invites shoppers – Provide a list of store locations, with options to call and get directions. Link to your responsive mobile website for shopping. Allow customers who buy online and pick up in the store to use the app to notify the store when they arrive and avoid longer wait times.
Mobile apps can be worthwhile for some retailers. If you’re considering a mobile app for your business, use these tips to help shoppers use your app comfortably, and interact with your business whenever they can, where ever they are.
If you’re a publisher, your authors are important to your business, and InOrder supports your compensation programs for the people who support your business objectives. Use InOrder to define and pay royalties to authors and agents.
Here are highlights of how royalties are used with InOrder:
- Contract clauses pay royalties based on dollar amounts, percentages, resolutions, or sliding scales and may even vary by date range.
- Define multi-clause royalty contracts with sophisticated filtering criteria when necessary using SQL Where clauses.
- Royalty statements, royalty check printing, and 1099s are supported.
- Royalty payables accrue as frequently as daily and statements with payments can be generated whenever necessary.
- Royalty payables are kept separate from general InOrder Accounts Payable.
- Contracts can link to one or more authors and one or more inventory item.
- Advances and manual checks are supported.
- Contracts can be entered retroactively.
Contact us to get your Royalties InOrder.
We’re back from IRCE 2017 and as always, we’re excited about all the activities we saw and great people we met!
Many workshops at IRCE 2017 focused on B2B topics. One workshop (Amazon & Me) provided details from experts about listing products and managing product content, whether to sell as a third party or first party, fulfillment, marketing on Amazon, analyzing data, and negotiating with Amazon. Another workshop topic was about using eCommerce for B2B opportunities, the future of B2B eCommerce, ideas for successful B2B eCommerce strategies, finding new customers, personalization, mobile B2B eCommerce, challenges, and even a critique of B2B websites.
If you’ve been to IRCE 2017 or if you use InOrder, this might sound familiar. InOrder ERP has always supported B2B. Using InOrder, you can build rules and behaviors based on B2B vs. retail in terms of marketing, merchandising, pricing, picking / packing / shipping, customer service, and even contact management for follow-up efforts.
For example, InOrder’s eCommerce module has a built in B2B web site for wholesale orders that can be accessed by your B2B customers. In addition, established business customers can immediately see and search inventory with pricing agreements reflected, and can use their lines of credit when making on-line purchases. Their shipping arrangements are even automatically applied to web orders. InOrder’s EDI with Customers feature can also be tied in for acknowledgements of web orders, carton license plates, and advance shipping notices.
B2B customers want the same conveniences as retail customers do. They might not respond to “Call for Pricing” messages on your web site; however, they may be more likely to order when the pricing information is readily available. And they want other conveniences, like quick search results, pictures, and descriptions. They want easy reordering and if products are backordered, they need to know when to expect them. And once they log in to an established web account, they want personalized services, like the ability to see their negotiated prices and discounts applied as they shop on-line, with a presentation relevant to them.
If you are a B2B company considering an eCommerce store, contact us to request a demo showing how InOrder can help you attract new business.
Keeping eCommerce customers engaged is as important as getting new customers. After all, you work hard to select quality products, advertise your business, and attract people to your website. So it makes sense to do your best to give them good reason to keep coming back. Here are some helpful tips:
- Give customers ideas for using your products. If you have a product that solves a problem, tell them.
- Provide instructions and videos showing how to use your products.
- Keep customers engaged with Ratings, Reviews, Comments, and Q&A. Reply to feedback, add comments to a thread, encourage questions, and offer suggestions.
- Offer rewards and coupons for participating.
- Embrace Your Comparison Shoppers. People research products. As shoppers, we check out all our options. We gather information about what’s available, we read reviews, and then we decide where to shop. Motivate shoppers to use your website for researching your products and make it easy for them to buy from you by providing what they need.
- Show your latest features and new products.
- Create excitement with a VIP Program. Use multiple levels so people can attain them, rather than simply joining and being a member.
Along with these activities, always provide exceptional customer service and quality products. Most shoppers prefer that over delivery speed and lack of attention. Spend time getting to know your customers and their ordering preferences.
Many shoppers appreciate information and online activities that involve what interests them. Keep them interested with education, participation, and fun. Use your own website for a gathering place, or find out where your customers go for online social activities, such as Facebook or Instagram. Use these tips to help them stay interested in what you have to offer.
Contact us for a free demo of how InOrder can help you keep your eCommerce customers engaged.
InOrder provides support for wholesale ordering, including wholesale orders that require items to be ordered in multiples of the item quantity per carton.
Whenever a line item is added to an order, it is checked to determine if wholesale ordering is in effect. If it is, then the quantity ordered must be a multiple of item carton quantity. The item quantity is rounded up to the carton quantity, and a line item message indicates that the line item was rounded up. A popup alert may also be displayed.
Enforcement of wholesale order requirements may be changed at the line item level. When this setting is changed on the order and one or more line items already exist, line items that are already on the order are not affected. Therefore, this setting can be temporarily bypassed by turning it off, adding the line item, and turning it on again. This allows special overrides, when necessary, at the line item level.
This feature is also supported for Electronic Order Filling and EDI orders. On the web site, the Item Details page is also designed to show a message if there are wholesale ordering requirements for the item. You can customize this message with a simple configuration setting.
For more information about wholesale shopping with InOrder, please contact email@example.com and ask for your free demo.
We hope you had a chance to visit ProMat 2017 for manufacturing, distribution, and supply chain professionals. This is a great opportunity for us to discuss how InOrder helps grow your business and supports the unique needs and brands of each of your clients – no matter how many you have.
Thanks to InOrder, your clients get better service while you get lower overhead and increased efficiency from a complete, stable, off-the-shelf, highly modular software system that lets your enterprise grow without fear, worry or limitation.
At the show, we had a chance to check out tools that integrate with InOrder.
Here, John Hutchens from dataltd.com demonstrates ultra-rugged Windows 10 warehouse devices that run on forklift batteries, for mobile InOrder Packing Verification and similar applications.
And here, Jerrod and Tony discuss an InOrder – Packsize Integration Project. InOrder feeds shipment data to Packsize, which cartonizes shipments and then produces on demand pre-sized pre-labeled shipping boxes, thus minimizing dim weights.
The best part of the show was everyone we met. If we didn’t get a chance to talk to you, just ask for your free demo to see what InOrder can do for you.